Services

I offer a range of services to support leaders and teams across the innovation lifecycle: from customer discovery, to better research and more confident understanding, to expert counsel as products and processes mature.  Rates are determined based on project scope and timelines.


Project work

For projects with defined questions and scope, I recommend this level of engagement.  Typical project goals include:

  • Developing a human-centered vision for an emerging technology

  • Identifying and evaluating target customers or use cases for your product or service

  • Identifying gaps and opportunities in your in-house innovation program or processes

Read a client testimonial for project work.

 

Advisory services

I also offer advisory services for clients with more open-ended needs, who are seeking advisory support and regular access as questions arise.  I’ve provided advisory services for clients who were seeking to:

  • Build or mature an in-house innovation program

  • Quantify the impact of ongoing programs or projects

  • Implement new innovation methods or tools

  • Get expert review of research plans, materials, or analysis

Read a client testimonial for advisory work.

 

Innovation workshops

For teams looking to upskill fast or work through a challenging innovation problem together in real time, I offer customizable workshops. These sessions emphasize emerging technology, collecting evidence, and building shared understanding.  I currently offer workshops on the following topics:

Emerging technology and innovation

  • Strategic evidence for innovation: Who even are my customers?

  • Predicting the user experience of new emerging technology platforms

  • Designing for spatial computing (augmented reality, physical AI, smart things): Eliminate your blind spots

Customer research fundamentals

  • Research interviewing

  • Writing effective survey questions

  • Qualitative data analysis

Workshops can range from two hours to multiple days, depending on your goals.

Read how past workshop attendees applied what they learned.

 

Talks

I’m an experienced speaker and have delivered presentations at companies, as well as national and international events.  I have existing talks prepared on the following subjects:

Or contact me about preparing a custom presentation for your organization.

Read attendee feedback from a talk.

 

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