Agent experience (AX) testing for AI agents
In late 2024, Anthropic introduced Computer Use, allowing a large language model (LLM) to independently operate graphical user interfaces. A flood of similar “AI agents” has followed, offering a new way for human users to passively get work done. But interfaces designed for humans can prove impenetrable for agents. In this workshop, you’ll learn how to conduct a new kind of usability test–one for AI agents, rather than human users.
Target audience
Researchers, designers, and PMs who want to understand how to design and test interfaces to be optimized for AI agents
Researchers (and people who do research) looking to expand their research toolkit with new AI-specific research methods
What you’ll learn
Define AI agents
Introduce “Agent Experience” and why it matters
Conduct a usability test with an AI agent - “Agent Experience (AX) testing”
Identify major agent experience issues with a public website
Practice reporting findings and recommending how to improve interface designs
Attendee feedback
“We may need to design for AI agents in the future… [It was valuable] understanding the limitations.”
– Workshop participant
Interested in hosting this workshop for your team?